Privacy Policy
Coldwell Banker Coast Realty
Coldwell Banker Coast Realty (“we,” “our,” or “us”) appreciates your use of and contributions to our websites and related services (collectively, the “Services”). We respect your privacy and are committed to protecting your personal information.
We encourage you to read this Privacy Policy to understand what information we collect, how we use it, and how we protect it.
Collection of Information
When you use the Services, we collect a variety of information, including information you voluntarily provide such as your name, address, phone number, email address, and details regarding your business or a client’s business.
We may combine this information with other information collected through your interaction with the Services or from affiliated business interactions (aggregation of data). However, we do not provide confidential or competitive information entered by one client to any other client.
SMS & Text Messaging Communications
Coldwell Banker Coast Realty may communicate with you via text message (SMS or MMS) for transactional and marketing purposes in compliance with the Telephone Consumer Protection Act (TCPA), carrier requirements, and The Campaign Registry (TCR) guidelines.
Text Messaging Opt-In
By providing your mobile phone number through our website forms, property inquiry forms, listing intake forms, buyer consultations, recruiting forms, social media platforms, CRM registrations, in-person events, or other communication channels, you expressly consent to receive text messages from Coldwell Banker Coast Realty regarding:
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Property information and listing updates
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Appointment confirmations and reminders
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Transaction-related communications
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Customer service responses
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Marketing messages and promotional content
Consent to receive text messages is not a condition of purchase, sale, or lease of real estate services.
We maintain records of opt-in consent as required by applicable carrier and regulatory standards.
Message Frequency
Message frequency varies depending on your interaction with us. You may receive multiple messages per month related to inquiries, active transactions, service updates, or marketing communications.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Coldwell Banker Coast Realty is not responsible for carrier charges.
Opt-Out Instructions
You may opt out of receiving marketing text messages at any time by:
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Replying STOP to any text message
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Emailing us at [email protected]
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Contacting our office directly
You will receive a confirmation message after opting out. Once confirmed, no further marketing text messages will be sent. Transactional or legally required communications related to an active contract or service may still be sent where permitted by law.
Help Instructions
For assistance, reply HELP to any message or contact us at:
No Sale or Sharing of Mobile Information
Mobile phone numbers and SMS opt-in data will not be sold, rented, or shared with third parties for marketing or promotional purposes.
We may share your mobile information only with trusted service providers (such as CRM platforms, SMS delivery providers, or marketing automation providers) strictly for the purpose of delivering communications on our behalf and in accordance with this Privacy Policy.
Data Transfer Policy
Your data will not be transferred to external organizations under any circumstances.
We implement strict technical safeguards to prevent unauthorized sharing of your information, including:
Access controls restricting data to authorized personnel only
Regular security audits and monitoring
Data encryption during storage and transmission
If you have questions about our data protection practices, please contact us at [email protected].
Cookies and Web Beacons
Cookies are bits of electronic information that may be transferred to your computer or device to uniquely identify your browser. When you use the Services, we may place one or more cookies on your device.
We use cookies to:
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Connect your activity on the Services with information stored in your account profile
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Store preferences
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Track trends
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Measure advertising effectiveness
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Improve overall user experience
You may adjust your browser settings to refuse cookies. However, disabling cookies may cause certain features of the Services to function improperly.
Pages within the Services may also include web beacons or pixels. These electronic files help count visitors, track activity over time and across websites, identify cookies on devices, and collect related information associated with browser identifiers or IP addresses.
Third-Party Cookies and Tracking Technologies
We work with service providers and advertising networks to track and manage cookie information and user activity across websites over time.
Third parties may use cookies to deliver advertisements based on your visits to the Services. For more information, refer to the “Behavioral Advertising” section below.
We use tools such as:
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Google Analytics remarketing
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Facebook Pixel
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Display Network Impression Reporting
These tools allow us and our advertising partners to deliver relevant advertising across the Internet.
You may opt out of certain cookie tracking and advertising services as described in the Opt-Out section below.
Mobile Device and Browser Settings
You may adjust your mobile device or browser settings regarding cookies and sharing of certain information, such as device identifiers and language preferences. Please refer to your device manufacturer or mobile carrier instructions.
Usage Logs
When you use the Services, your device communicates information to our servers, including:
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Internet Protocol (IP) address
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Browser type
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Device information
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Existence of cookies
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Pages visited
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Date and time of activity
We maintain logs of requested information and subject areas visited.
Social Networks
If you use social networking connection functions offered through the Services, we may access profile information you have authorized to share and use it in accordance with this Privacy Policy.
You should review your social network account settings to manage shared information.
Calls
Calls to Coldwell Banker Coast Realty, or to third parties through our Services, may be recorded or monitored for quality assurance and customer service purposes. If a call is recorded between you and a third party, the recording may be deemed private information of both parties and may be released to either party.
Usage and Disclosure of Information
Coldwell Banker Coast Realty uses collected information to:
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Operate and improve the Services
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Communicate with you
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Respond to inquiries
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Provide advertising believed to be relevant or useful
We are committed to protecting personally identifiable information (“Personal Information”).
We share Personal Information only under the following circumstances:
Consent
When you direct or authorize us to share your information (for example, contacting an agent or lender through the Services).
Service Providers
When necessary to operate our business, subject to confidentiality obligations.
Business Partners
When necessary to provide services jointly with business partners, subject to this Privacy Policy.
Legal Obligations
When required to comply with law, regulation, legal process, or governmental request; enforce agreements; detect fraud; support compliance functions; or protect rights, property, or safety.
Merger or Sale
In connection with a merger, acquisition, reorganization, bankruptcy, or sale of business assets.
We may also share aggregated, anonymized information that does not identify individuals.
Information voluntarily posted in public areas of the Services (such as profiles or forums) is not protected by this Privacy Policy.
Behavioral Advertising
We may participate in behavioral advertising. This means we or third-party partners may use cookies or similar technologies to collect information about your use of the Services and other websites over time.
Collected data may include:
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Content viewed
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Date and time of viewing
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Referring websites
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Device identifiers
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IP address
We may use hashed (scrambled) versions of email addresses to deliver targeted advertising, including through tools such as Facebook Custom Audiences. We do not provide your actual email address to advertising platforms.
The Services do not respond to “Do Not Track” signals.
Children
Coldwell Banker Coast Realty does not knowingly collect personally identifiable information from individuals under the age of 18. The Services are not intended for persons under 18.
Storage, Security and Retention
Personal Information is processed and stored in the United States.
We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction.
No internet transmission is completely secure; therefore, please exercise caution when submitting Personal Information.
We retain Personal Information:
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As long as you maintain an active account
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As necessary to provide Services
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To comply with legal and financial obligations
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To enforce agreements
Your Rights and Contact Information
You may request access to, update, or delete Personal Information by contacting:
We may be unable to delete certain records due to financial reporting, compliance, or legal requirements.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Policy Updates
This Privacy Policy may be amended from time to time. Please review it periodically for updates.
By using the Services, you agree to the terms of this Privacy Policy.